Disability Essex Helpline

The Disability Essex Helpline provides a focal point from which disabled people, their carers and dependants can obtain disability related information. Our volunteers will signpost callers to additional, or other, sources of information where appropriate. Service providers also benefit from the supplementary information that Disability Essex provides.

Our Helpline is accredited by DIAL-UK, the national network of disability information providers and Community Legal Services (CLS). This means that our advice service is professionally assessed, that we meet the highest standards and are able to access DIAL-UK's national database.

Volunteers

As our Helpline volunteers are disabled (a requirement of DIAL-UK) this enables them to bring their personal experience and understanding to our advice service for the benefit of users and clients.

Helpline 'Top 10'

We receive calls and enquiries on a wide range of subjects - from holidays and leisure through to employment and training.

'Top 10' Helpline calls include:

Information on Disability Essex
Benefits advice
Information on issue, or renewal of, blue badges
Requests for holiday information
How to sell/donate disability equipment
Where to buy/hire/borrow a wheelchair
Transport advice
Advice on purchasing a mobility scooter
Advice on purchasing a stairlift
Advice on identifying a reputable builder for home adaptations

Contact us

Our helpline operates from Monday to Friday, between the hours of 10.00 am and 4.00 pm.

There is a direct phone number 0844 412 1770 and an answerphone operates out of hours. All messages will be responded to.

If you prefer, you can email our helpline volunteers on helpline@disabilityessex.org

Volunteering

If you would like to talk to us about the volunteering with Disability Essex, and believe you have what it takes to become a Helpline volunteer, please give Jenni Kelly a call on 0844 412 1771, or email her on jenni.kelly@disabilityessex.org